Frequently Asked Questions
- Click on ‘Become a Member’ button on the Eleven Ace Home Page.
- You will be taken to the ‘Sign Up’ page. Sign up.
- Login. In your Parent account page, click on the dropdown button near your name.
- You will see a ‘My Profile’ option. Go to your profile.
- Click on the ‘Choose Your Plan’ option. You will be taken to the list of plans.
- Choose your preferred plan and become a member.
By default, you can add only one child account. If you want to add another child ,you have to create another account by using another email id.
- Go to the ‘My Account’ page of your Parent profile.
- Click on ‘Create an Account’ button.
- Enter the details of the child you seek to add and pay.
- You have now added a child.
- Click on ‘Forgot Password’ option in the login page.
- You will be asked to enter your registered email ID.
- A ‘password reset’ link will be to the email ID.
- You can set a new password by following the link.
This could happen if you have multiple email IDs and you forget which one you used to register with Eleven Ace. Try searching the inboxes of your mail IDs for correspondence from Eleven Ace, which might tell you which ID you have used to register. If that doesn’t work, use the ‘Contact Us’ option for help.
- Click on the dropdown button near your name in the Parent account page.
- You will see a ‘My Profile’ option. Go to your profile.
- Click on the ‘Choose Your Plan’ option. You will be taken to the list of plans.
- Choose your preferred plan and upgrade to it by making your payment.
- Click on the dropdown button near your name in your Parent login page.
- You will see a ‘Change Account’ option.
- Click on it and you will be taken to all the Child account you have created.
- You can switch between accounts by clicking on them.
For detailed information on plans and billing, please visit the ‘Pricing’ option in the Eleven Ace home page. If you can’t find the information you are seeking, please use the ‘Contact Us’ option for help.
Retry the payment using a different card or a different payment method. If that doesn’t work, please use the ‘Contact Us’ option for help.
Assessment questions which the kid answers incorrectly each time would be added to the ‘wrong question’ section under each subject. They can reattempt the wrong questions in the section to revise. The questions will remain there as long as they get it right. Parents are advised to regularly check the section and encourage kids to reattempt the questions they had answered wrongly.
Assessments get unlocked only if you complete the practice in that particular session.
Practice sessions are for you to try your hand in a particular topic. These are not timed, and for each question you will get instant response and explanation. You can exit a practice session before finishing by clicking on ‘Courses’. The session would be paused where you left and will resume when you come back.
Assessment sessions are timed. You have to complete the whole session to know your results. If you exit the assessment in the middle, you will be scored based on what you have answered till then. You can retake the assessment, but only your first attempt’s score would be considered.
Eleven Ace wants you to be thorough with every question set you attempt. So you are allowed to take your sessions only in the order they are numbered, to ensure that you have attempted and understood every question set.
Yes, the sections of every subject differ depending on the year you’re in. For years 3 and 4, only those sections which relate to the school curriculum would be made available. For year 5, the entire Eleven Plus curriculum would be made available.
Use the ‘Report This Question’ option you see under the questions.
There are no such limits. You can attempt the same practice and assessment sessions as many times as you want. But, for assessments, only your first attempt’s score would be considered.
Yes, you can switch between subjects.
If you complete all sessions in your year, you can move on to the next year. However, along with the next year’s questions, you will also find your own year’s questions coming again.
Percentage of completion shows the portion of total questions the kid has attempted in each subject. This shows how much more the kid has left to complete.
Leadership board shows the top performers among all Elevan Ace child members in the same year. It is shown based on their score. The boards are displayed based on overall performance and subject-wise performance. Encourage your child to be on the leader board!
Eleven Ace gives you four major performance metrics. Percentage of completion, your answers, reports, and leadership board.
- Percentage of completion shows the portion of total questions the kid has attempted in each subject.
- Your answers’ shows the percentage of answers the kid got right out of the total questions.
- Reports give the average score of the kid in each section.
- Leadership board lists the 10 top scorers among all Eleven Ace users along with your kid’s position.
In the reports section, you can sort the average score either in ascending or descending order. If you sort it in ascending order, the sections where your kid scored less would be at the top. These are the areas in which your kid is weak.
If you sort it in descending order, the sections where your kid scored well would be at the top. These are the areas in which your kid is strong.
